Miles & Pence support

The app works fully offline. Every change is kept on the phone and sent to your account when there is a connection: when you open the app, after a drive ends, after an import, after you close a week, and now and then in the background. It never waits for the network to show you anything.

Settings › Account shows "Last synced 2 min ago", or how many changes are waiting to upload. Changes waiting is normal without signal; they go up on their own.

On two phones, the latest change to a drive, receipt or payout line wins. Routes and offer screenshots stay on the phone that made them.

Install Miles & Pence and sign in with the same Apple or Google account. The app downloads your records and shows its progress ("Restoring your records: 14 of 32 weeks."). Closed weeks come back exactly as they were written; nothing is worked out again. The same works after deleting and reinstalling the app.

Drive routes and offer screenshots are not in your account, so they do not come back on a new phone. The figures from them do.

If iCloud Drive is off or full, nothing is lost: your account holds everything. Turn iCloud Drive on to see your files in the Files app.

Drives are not being logged

• Settings › Privacy & Security › Location Services › Miles & Pence: set to Always and turn Precise Location on.
• Settings › Privacy & Security › Motion & Fitness: Miles & Pence on.
• Low Power Mode reduces logging. The app says so when it is on.
• Do not swipe the app away in the app switcher. iOS may not restart it until you open it again.

Why Always: drives start with the app closed and the phone in your pocket. iOS only lets an app notice the start of a drive with Always access. Your location stays on the phone; only each drive's times and distance go into your records.

A drive is missing or split

Add a missed drive by hand; it is marked as added by hand everywhere it appears. Two drives that were one: open the second and choose "Merge with previous". A bus, train or lift: choose "Not a drive". Nothing is deleted; you can undo it.

Business or personal

On-shift drives count as business until you change them, and the row says so. Off-shift drives count as personal. Change any drive on its row or on the trip screen.

Take a screenshot of an offer before you accept it. Miles & Pence reads the amount, time and platform on your phone. Then import the statement the platform gives you (Import › statement file), or the copy of your data it must give you under UK GDPR. Each job then shows offered, paid, tips and the difference.

• "no payout found": an offer with no statement line yet. Usually the statement has not been imported, or the job was paid in another week.
• "paid, no offer recorded": a statement line with no screenshot.
• "paid below offer": paid more than 50p under the offer, tips included.
• "paid, offer recorded in 2026-W42" (for example): a late-Sunday line whose screenshot is in the next week. Tap it to go there.

Importing a second statement for the same platform and week replaces the first; the app tells you what it replaces before it does. Importing the same file twice does nothing.

Miles & Pence never logs in to Uber, Bolt, Deliveroo or any other platform and never asks for your platform password.

Tax year 6 April to 5 April. Business miles at HMRC's simplified expenses flat rate: for cars and goods vehicles in 2026-27, 55p a mile for the first 10,000 business miles and 25p after (GOV.UK, checked 13 October 2026). The app shows each figure with its rate and the date it was checked.

The figures follow the short self-employment pages (SA103S), in whole pounds. Miles & Pence does not file your return and does not work out tax owed. The online deadline is 31 January after the tax year.

If you drive a licensed black cab or hackney carriage, the car flat rate does not apply; say so in setup.

1. Open the Day log and tap Export.
2. Pick the week.
3. Tap Save JSON, CSV and PDF to Files… and choose a folder, or Share the CSV to send it.

Everything at once: Settings › Account › Download everything saves one zip file with every weekly file, statement and receipt, wherever you choose. You can also open the "Miles & Pence" folder in the Files app and copy or share the ledger folder. The JSON file is the record; the CSV and PDF are made from it. The CSV is free, also after a subscription ends.

Settings › Account › Sign out. If changes are still uploading, the app asks you to stay signed in until they finish, so nothing is lost. Signing out removes the records from this iPhone; they stay in your account, and signing in again on any phone brings them back. Your Miles & Pence folder in iCloud Drive is not touched.

1. Settings › Account › Delete account.
2. Tap Download everything first and save the zip somewhere safe. HMRC asks you to keep records for at least 5 years after the 31 January deadline (GOV.UK).
3. Type DELETE and tap Delete account. Every record and file in your account is deleted, with your sign-in and the copy on this iPhone. This cannot be undone.

Your own copies are not touched. To remove those too: delete the "Miles & Pence" folder in the Files app; Settings › [your name] › iCloud › Manage Account Storage › Miles & Pence › Delete Data from iCloud; and delete offer screenshots in Photos.

Deleting the app alone does not delete your account. If you no longer have the app, email us from the address on your account and we will delete it. See the privacy policy.